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Have questions about our products or your order? We are here to listen and assist you. Reach out to us for a personalized shopping experience.
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Find Us
L220 BEACONSIDE BUSINESS VILLAGE STAFFORD ENTERPRISE PARK,WESTON ROAD STAFFORD UNITED KINGDOM ST18 0BF
Support
Call: +44 7511345826
Email: noctiluca999@gmail.com
Working hours
Mon – Fri: 09:00 – 18:00
Sat & Sun: 10:00 – 17:00
Have Any Question?
Find answers to common questions about our shipping, materials, and care instructions. If you need further assistance, please feel free to contact us.
Frequently Asked Questions
We use professional shock-absorbent packaging materials and secure boxes to ensure your crystals and incense burners arrive safely. In the rare event of damage during transit, please contact us immediately for a replacement or refund.
Yes, our products are crafted from natural materials sourced ethically. Because they are natural, slight variations in color, texture, and size are normal. These unique characteristics make every piece one-of-a-kind.
We recommend wiping them gently with a soft, dry cloth to maintain their shine. Avoid using harsh chemicals.
Secure Delivery
Expert packaging ensures your fragile items arrive safely.
Secure Payment
100% encrypted transactions for your peace of mind.
Real-Time Tracking
Check your order status every step of the way.
Dedicated Support
Have questions? We are here to assist you anytime.